rafaela Casino & Sportsbook Data Care

This page describes what we collect when you use rafaela and how we keep that data protected. Our rafaela platform operates Football Betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets. To deliver these services securely, we collect personal, financial, and behavioural information from every user.

We are committed to protecting your privacy and complying with data-protection principles. This policy explains what data we collect, why we collect it, how we use it, who has access to it, and what rights you have. We review and update this policy periodically; your continued use of rafaela indicates acceptance of the current policy.

Your data security is a primary responsibility. We encrypt data in transit and at rest, restrict access to authorised personnel, and audit our security practices regularly. However, no system is non-specific info secure; we cannot guarantee absolute protection against all threats, but we take reasonable precautions to safeguard your information.

What Data We Collect on rafaela

When you register an account on rafaela, we collect your full legal name, date of birth, email address, phone number, and residential address. These details are mandatory for account creation and identity verification. We also collect government-issued ID details (ID number, issue date, expiration date) and proof-of-address documents as part of our Know Your Customer (KYC) compliance process.

During deposits and withdrawals, we collect banking information — account holder name, bank name, account number, and SWIFT or routing details. This data is necessary to process financial transactions via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We also record IP addresses, browser type, device identifiers, and browsing behaviour to monitor for fraud and ensure platform security.

All wagers you place — bet amounts, selections, outcomes, settlement details — are logged in our database. We also track login times, session duration, game preferences, and customer-support interactions. This transaction data is used to calculate your tier status, weekly cashback, and referral eligibility, and to fulfil anti-money-laundering and tax-reporting obligations.

How We Use Your Data on rafaela

Second, we use your data to process deposits, withdrawals, and financial settlements. Banking information is shared with our payment processors to complete transactions. We retain records of all transactions for accounting, tax reporting, and dispute resolution.

Third, we use your account activity (wagers, wins, losses, login frequency) to calculate your tier status and weekly cashback eligibility on rafaela. This data is also used to detect abuse — for example, multiple accounts registered to the same person, or unusual betting patterns suggesting fraud or money laundering.

Fourth, we use your contact information (email and phone) to send you account notifications, promotional offers, and customer-support messages. You can opt out of promotional emails through your account settings, but we will continue to send account-critical notifications (password resets, suspicious activity alerts, withdrawal confirmations).

Data Retention and Deletion on rafaela

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, tax, and accounting requirements. Specifically, we keep transaction records for at least seven years to satisfy financial reporting obligations. After your account is closed, we anonymise or delete personal data unless we are obligated by law to retain it longer.

If you request account closure on rafaela, we will disable your login access immediately. Outstanding balances (if any) are either withdrawn to your registered payment method or forfeited according to our terms. Personal data is then scheduled for deletion within 30 days, unless legal holds or ongoing disputes prevent deletion.

You may request deletion of specific data (such as historical promotional emails) by contacting our support team. We will honour such requests within 30 days, subject to legal and compliance exceptions. For example, we cannot delete KYC documents or transaction records if they are required for tax or regulatory purposes.

Third-Party Data Processors on rafaela

We work with external service providers to deliver rafaela's functionality. These include payment processors (handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity-verification vendors (confirming KYC documents), fraud-detection services, and compliance screening tools (checking sanctions lists and identity theft databases).

These third parties access your data only to perform their specific function. We require all processors to sign data-processing agreements committing them to protect your data with the same security standards we apply. However, we cannot be fully responsible for their security practices — if you are concerned about a processor's privacy standards, contact our support team.

We do not share your data with advertisers, analytics companies, or social-media platforms for profiling or marketing purposes. If we ever need to share data beyond what is described here, we will notify you in advance and obtain your consent where required by law.

Your rafaela data is protected by encryption, access controls, and regular security audits. We treat your privacy as a core operational responsibility.

Your Rights Regarding Data on rafaela

You have the right to access, correct, and request deletion of your personal data on rafaela. To exercise these rights, contact our support team via email with your account details. We will verify your identity and respond within 30 days.

You have the right to withdraw consent for data processing where it is not mandatory for account operation. For example, you can opt out of promotional communications by unchecking the relevant preference in your account settings. However, you cannot opt out of data collection required for KYC, AML compliance, or payment processing — these are non-negotiable conditions of using rafaela.

You have the right to lodge a complaint with your jurisdiction's data-protection authority if you believe we are handling your data unlawfully. We welcome feedback on our privacy practices; if you have concerns, reach out to our support team first so we can address them directly.

Cookies and Tracking Technologies on rafaela

We use cookies and similar tracking technologies (pixels, web beacons) on our rafaela website to remember your login session, store language preferences, and improve user experience. Cookies are small text files stored on your device that our server reads when you revisit rafaela.

Essential cookies allow the rafaela platform to function — for example, session cookies authenticate your login. We do not require your consent for essential cookies because they are necessary for the service. We use analytics cookies to understand how users interact with rafaela (which pages are visited most, where users drop off) — we ask for your consent before setting these cookies. You can disable non-essential cookies in your browser settings, although this may affect rafaela's functionality.

We do not use cookies to track you across other websites. Our tracking is limited to rafaela's own domain.

Where Your Data Is Stored on rafaela

Our rafaela servers are located outside Indonesia (specific locations are not disclosed for security reasons). By using rafaela, you acknowledge that your personal data may be transferred to and stored in other countries. These countries may have different data-protection laws than your own jurisdiction. We apply the same encryption and security standards globally, regardless of server location.

If you are concerned about international data transfer, you may request that we retain your data on Indonesian servers; however, this may not always be technically feasible, and we cannot guarantee the same level of availability and performance. Contact our support team to discuss your options.

Contacting Us About Privacy on rafaela

If you have questions about our privacy practices, wish to access or delete your data, or want to submit a data-protection complaint, contact our support team via email. Provide your account ID and a clear description of your request. We aim to respond within 14 days on business days; complex requests may require additional time.

For urgent privacy concerns (suspected data breach, unauthorized access), contact our support team immediately and mark your message as urgent. We will escalate to our security team and provide an initial response within 24 hours.

This privacy policy applies to users in all jurisdictions where rafaela operates. If your jurisdiction has specific data-protection laws (such as GDPR in Europe), we comply with those laws in addition to the practices described here. If there is a conflict between this policy and local law, local law takes precedence.