rafaela Terms of Use

When you open an account on rafaela, you enter into an agreement with our platform. These terms set out what we require from you, what you can expect from us, and the rules that govern your use of our services. Our rafaela platform operates Football Betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) — all subject to the conditions outlined here.

These terms apply to every user on rafaela, regardless of whether you access via web browser or mobile app, and regardless of your location. We enforce these terms consistently to protect both your account security and the integrity of our platform. Your continued use of rafaela indicates acceptance of these terms in their entirety.

Our services are available only where local law permits. Before opening an account, you are responsible for verifying that rafaela's services are lawfully accessible in your jurisdiction. We cannot advise on local law — that responsibility is yours alone.

Account Opening Conditions on rafaela

To open a rafaela account, you must be of legal age in your jurisdiction (typically 18 years or older) and provide accurate personal information during registration. We require your full legal name, date of birth, email address, phone number, and residential address. Any information you provide must be truthful and current; false or misleading information is grounds for immediate account suspension.

During account setup, you will complete KYC (Know Your Customer) verification. You must upload a government-issued ID (national identity card, driver's license, or passport) and a proof-of-address document issued within the past three months (utility bill, bank statement, or rental agreement). Our compliance team reviews these documents to confirm your identity. If there are discrepancies between your documents and your registration details, we may request clarification or additional documentation. Verification typically completes within hours on business days; if your documents are unclear, resubmission may be required.

You may only open one account per person on rafaela. Creating multiple accounts, using false identities, or allowing others to use your account violates our terms and may result in permanent account closure and fund forfeiture. We monitor for duplicate and fraudulent accounts and take action when violations are detected.

Deposits and Withdrawals on rafaela

We accept deposits via multiple payment channels: instant e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet code transfers, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All deposits are subject to KYC verification checks — your banking details must match your registered account information. If there is a mismatch, your deposit may be held while we verify the discrepancy, typically resolving within 24 hours.

Deposits are non-refundable once credited to your account balance. If you deposit to the wrong account or change your mind, we cannot reverse the transaction. Contact our support team immediately if you believe an error has occurred; we will investigate, but recovery is not guaranteed.

Minimum and maximum withdrawal amounts apply and are displayed in your account settings. Large withdrawal requests may be subject to additional verification or may be processed in multiple tranches to comply with our risk-management policies.

Bonuses and Promotions on rafaela

We offer welcome bonuses, weekly cashback, referral rewards, and seasonal promotions. All promotional offers carry specific terms — playthrough requirements, game eligibility, expiration windows, and minimum-deposit thresholds. These terms are displayed during claim or checkout and are binding.

Bonus funds are credited to your account balance but must be wagered according to the promotion's playthrough requirement before conversion to withdrawable cash. If you do not complete the playthrough within the promotion's expiration window (typically 30 days), the unclaimed bonus is forfeited. Playthrough requirements vary by promotion and are non-negotiable.

We reserve the right to modify, suspend, or cancel promotions at any time. Modifications apply only to new claims; active promotions are honoured as originally stated. Abuse of promotional terms — for example, opening multiple accounts to claim multiple welcome offers, or using arbitrage tactics to guarantee profits — is prohibited and may result in account closure and fund forfeiture.

Tier Progression and Weekly Cashback on rafaela

Your tier on rafaela (Bronze, Silver, Gold, Platinum) advances based on activity points accumulated during each calendar month. Each wager on any game category generates points proportional to your stake. Your tier for the following month is determined by your month-end point total; tier resets occur on January 1st each year.

Weekly cashback is calculated every Monday based on your net activity (wins minus losses) during the prior seven days. The cashback percentage depends on your current tier; higher tiers unlock increased percentages. Cashback is credited automatically to your account balance and is withdrawable subject to standard verification. Cashback does not carry playthrough requirements and is treated as regular balance funds.

Dispute Resolution on rafaela

If you have a dispute regarding a bet settlement, a transaction, or account activity, contact our support team with detailed information and any relevant supporting documentation (screenshots, transaction IDs, bet details). We investigate disputes within standard response windows and provide a resolution or explanation.

If you are unsatisfied with our resolution, you may escalate your complaint to our management team via email. Escalations are reviewed within two business days; we aim to provide a final response within one week. Our decision on a dispute is final and binding.

We do not accept liability for technical errors resulting in lost wagers or incorrect settlements unless the error is demonstrably caused by our platform. Connection failures, app crashes, or browser issues are outside our control and do not entitle you to compensation. We recommend using a stable internet connection and the latest browser version to minimise technical issues.

Our rafaela terms exist to protect both your account security and the fairness of our platform. Compliance with these terms is non-negotiable; violations result in account suspension or closure.

Game Rules and Bet Settlement on rafaela

Each game category on rafaela operates according to published rules. Football Betting results are settled based on official match outcomes announced by the relevant sports body; Liga 1, Piala AFF, and international matches all follow their respective governing-body rulings. Live-dealer games are settled based on the outcome of live play shown on video stream. Slot and instant-win games are settled based on the result of the automated game algorithm. Japan Pools tickets are settled based on official lottery draw results.

If there is a dispute regarding settlement, we cross-check the outcome against the official source and settle accordingly. In rare cases where the official source is ambiguous or contested (for example, a football match that is abandoned or replayed), we follow the guidance of the relevant governing body. If no guidance is available, we refund affected bets in full.

We reserve the right to void bets if we detect fraud, collusion, manipulation, or violation of our terms. Examples include betting on behalf of another person, using software to automate wagers, or placing bets with knowledge of inside information. Detection of such activity may result in account closure and forfeiture of balances.

Data Protection and Privacy on rafaela

We collect and process personal data (name, date of birth, address, banking details, transaction history) to verify your identity, process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations. Your data is encrypted and stored securely according to industry standards. We do not share your personal information with third parties except where required by law or necessary to process your payment requests.

For detailed information on how we collect, use, and protect your data, refer to our privacy policyThat document covers data retention, your access rights, and the circumstances under which we may disclose information to authorities.

Jurisdiction and Legal Compliance on rafaela

Our rafaela services are available only in jurisdictions where online wagering is legally permitted. Indonesia has varied legal frameworks — some regions allow licensed operators, others restrict or prohibit online gaming. Before opening an account, you are responsible for verifying that our services are lawfully accessible in your location. We provide no legal advice on this matter.

At registration, you confirm that you are of legal age in your jurisdiction and that accessing rafaela complies with local law. By registering, you represent that you bear full responsibility for ensuring compliance with your local regulations. If you subsequently discover that our services are prohibited where you are located, contact our support team to discuss account closure and withdrawal options.

If we detect that you are accessing rafaela from a jurisdiction where we do not operate, we may restrict or suspend your account access as a compliance measure. We are not liable for any losses or inconvenience resulting from such restrictions. Our commitment is to operate transparently within the jurisdictions where we are permitted to do so; this sometimes means limiting access in regions where local law is unclear or prohibitive.

Account Suspension and Closure on rafaela

We reserve the right to suspend or close your rafaela account without notice if we detect violation of our terms, fraudulent activity, or suspected illegal use. Reasons for suspension include (but are not limited to):

• Multiple accounts under the same person or shared identity.
• Use of false or misleading information during registration or verification.
• Suspected fraud, collusion, or manipulation of games or bets.
• Breach of anti-money-laundering or sanctions compliance.
• Access from a restricted jurisdiction.
• Abusive conduct toward our support staff or violation of our code of conduct.

If your account is suspended, you will receive notice via email explaining the reason (to the extent we are permitted to disclose it). Any balance in your account at the time of suspension may be forfeited or frozen pending investigation. We are not obligated to return funds if the suspension results from your violation of our terms or applicable law.

Customer Support on rafaela

Our support team is available during extended service hours via email and live chat. Response-time targets are published in our FAQStandard queries (account access, deposit status, game rules) typically receive responses within hours; complex disputes may require escalation and longer investigation windows.

When contacting support, provide as much detail as possible (transaction IDs, screenshots, bet details) to speed resolution. We respond in English and maintain a professional, courteous tone — we expect the same from all users. Abusive or threatening communication may result in support access being revoked.

For account recovery (lost password, forgotten email, document updates), contact our support team with proof of identity. Account recovery typically takes one to two business days once we verify your identity documents.

Changes to These Terms on rafaela

We may modify these terms at any time. Changes are effective immediately upon publication on our website. Your continued use of rafaela after a change indicates acceptance of the updated terms. Material changes affecting your account rights or obligations will be communicated via email to your registered account address at least 14 days before the change takes effect.

We do not seek separate written consent for minor clarifications or administrative updates; however, changes that substantially restrict your rights or introduce new obligations require advance notice.

Limitation of Liability on rafaela

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages (including lost profits or data loss) arising from your use of rafaela, even if we have been advised of the possibility of such damages. Our total liability to you for any claim is limited to the amount you have deposited on our platform.

We provide our services on an "as-is" basis without warranty of uninterrupted access, accuracy of odds, or guaranteed payouts. Technical outages, bugs, or system failures may occur; we aim to resolve these promptly, but we do not guarantee compensation for losses resulting from such events unless we are demonstrably negligent.

By using rafaela, you accept these limitations and agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your violation of these terms or applicable law.